Undergraduate Diploma in Customer Care

Name: Undergraduate Diploma in Customer Care
Price: 5500 EUR

Malta Leadership Institute

MySkills

Level

MQF 5 – Undergraduate diploma/certificate

Duration

52 weeks (1500 hours) · Part-time

Delivery

Blended

Entry requirements

An MQF Level 4 qualification (e.g

Next intake: 23/09/2027 · apply by 20 August 2027From the college's website – dates can change, so confirm with the college.

Full entry requirements

An MQF Level 4 qualification (e.g. A-Level/Intermediate); or 2 O-Levels (English plus another language or Maths) with 5 years' customer-service experience; or 2 MQF 2 passes with 8 years' experience. Must work in customer service or be willing to do work experience in it.

Course page on the college's website ↗

How to claim your funding, step by step · what to have ready and the details for the form

Your application pack

When to apply, what to have ready, and the details to copy into the official form. You submit it yourself.

Apply before your course ends – on or before the last day of the course, through Jobsplus's online form. Late applications are refused. MySkills isn't open to the self-employed. Then claim your refund within 6 months of the course ending, once you have your certificate.

When you apply

ID card or residence permit
Course schedule – from the college
Official receipts – with the college's name, receipt number, date, your name, amount and course – bank statements aren't accepted
Payment Declaration Form – only if your receipts are missing details – the college fills it in and signs it
De minimis declaration – only if the course is linked to a business you've had in the last 3 years

When you claim

Certificate of achievement – from the college
Financial Identification Form – your bank details, signed by you – the refund is paid into an account in your name

Details for the form

Training provider: Malta Leadership Institute
Course: Undergraduate Diploma in Customer Care
Course fee (excl. VAT): €5,500
Refund if employed (80%): €4,400
Refund if not employed (100%): €5,000
Duration / mode: 52 weeks (1500 hours) · Part-time

The course must cost at least €100 (excl. VAT) and be paid by you. The refund is capped at €5,000.

MySkills page and application form ↗Financial Identification Form (PDF) ↗Payment Declaration Form (PDF) ↗De minimis form (PDF) ↗Scheme rules (PDF) ↗

Both schemes are for fees you pay yourself: if your employer pays for the course (e.g. through Jobsplus's Investing in Skills), you normally can't claim them for the same fees. Based on the official 2026 scheme guidelines, checked September 2026. Rules can change – check the official pages before you apply.

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